Our solution, made yours
Getting a digital solution adopted enterprise-wide is a team sport. That’s why at Felix, we take a collaborative approach to ensure an efficient and effective rollout.
Your journey with Felix can be broken into three areas, all aiming to equip you and your team with the right tools.
A smooth start with expert help guiding you all the way through the onboarding process.
Proactive support to ensure you maximise the effectiveness of Felix.
Your go-to help for all operational questions, available to organisations and vendors.
Getting started with Felix
Depending on the complexity and requirements of your project, we offer two methods of implementation: rapid implementation and tailored project delivery.
Rapid implementation is suited to SMEs with pre-existing procurement processes and is handled by our customer success team.
The tailored option is handled by our Project Delivery specialists who can also advise on the best way to transfer your existing setup into the Felix platform.
- Fit-for-purpose solution
- Predictable timeframe
- Training for key users
Your success is our success
During the onboarding process, our Customer Success Managers work closely with you to ensure all stakeholders are confident with the new system.
We continue to interact with you on a regular basis, providing education and guidance as necessary.
- Regular reporting
- New features education
- Feedback management
Here to help with whatever the workday brings
- Omnichannel support
- Available services
- Self help
Omnichannel support
Choose the best way to contact support
Felix provides standard support services for contractor and vendor users of the platform. Our Support team are available 12 hours/day, 5 days/week via live chat (when logged into the platform), email and phone.
Available services
Professional support to ensure smooth operations
We’re here to help with any product questions and routine tasks, as well as work with you to investigate and resolve issues. There are priority levels and escalation routes, along with SLAs for enterprise customers.
Self help
Comprehensive resources and knowledge base
Take control of your own learning journey using our rich library of product guides, developer friendly API documentation and videos.
