West Gate Tunnel Project Case Study

The West Gate Tunnel Project (WGTP) is a Victorian Government initiative delivering a vital alternative to the West Gate Bridge. Commencing in 2018, the project involved the construction of a new tunnel and enhanced road connections to the Port of Melbourne. The tunnel officially opened in December 2025, and was delivered by CPB Contractors and John Holland, both recognised as industry leaders with extensive experience in delivering major tunnel and transport infrastructure projects.

Working with Felix

Felix was the chosen procurement platform for the project, purpose-built for large, complex projects and organisations to gain efficiencies and mitigate risk across their supply chains. The rollout of the platform was staged across a number of phases, with the first being released in Mar 2018, and focusing on timesaving supplier registration and compliance.

"Felix provides real-time visibility of what stage the procurement process is at, from who is waiting on approvals to visibility of all documents and analysis. The more that Felix is used, and the database is built up, the better the system will operate, and efficiencies will be realised."

Phase 2, released in Aug 2018, involved additional sourcing functionality that took the issuing of RFQs, supplier-response evaluation, contracts and awards to the next level. In a mere few months, the WGTP procurement team reduced their vendor onboarding time from 13 to 1.5 days and realised many other efficiencies across their procurement activities.

We asked Peter Bolanis, Procurement Manager from CPBJH Joint Venture, to speak about his experience with Felix:

Happy Vendors

“Vendors appreciate the fact that they can submit key information, past experiences, insurance details, capabilities, OH&S management plans, etc. only once rather than having to repeat the process for every tender. The vendor user platform is relatively self-explanatory and access to the help desk is readily available to them. The platform enables RFIs and addendums to be raised, and vendors have been using this feature.”

Quick User Adoption

“With any system, there is a learning curve, however, the Felix training and ongoing support are very good, and the platform is simple to pick up.”

Support & Continuous Improvement

“I cannot fault their support, they have been exceptional in this area. There are also ongoing improvements being rolled out as a result of things being picked up by users or by Felix themselves, so any navigational or user issues that may have been raised are fixed and continuously being improved.”

Realised Benefits