Getting a digital solution adopted enterprise-wide is a team sport. That’s why at Felix, we take a collaborative approach to ensure an efficient and effective rollout.
A smooth start with expert help guiding you all the way through the onboarding process.
Proactive support to ensure you maximise the effectiveness of Felix.
Your go-to help for all operational questions, available to organisations and vendors.
Depending on the complexity and requirements of your project, we offer two methods of implementation: rapid implementation and tailored project delivery.
Rapid implementation is suited to SMEs with pre-existing procurement processes and is handled by our customer success team.
The tailored option is handled by our Project Delivery specialists who can also advise on the best way to transfer your existing setup into the Felix platform.
During the onboarding process, our Customer Success Managers work closely with you to ensure all stakeholders are confident with the new system.
We continue to interact with you on a regular basis, providing education and guidance as necessary.
Felix provides standard support services for contractor and vendor users of the platform. Our Support team are available 12 hours/day, 5 days/week via live chat (when logged into the platform), email and phone.
We’re here to help with any product questions and routine tasks, as well as work with you to investigate and resolve issues. There are priority levels and escalation routes, along with SLAs for enterprise customers.
Take control of your own learning journey using our rich library of product guides, developer friendly API documentation and videos.
Complementing our enterprise platform is the initial and ongoing support that you can count on.