Transforming mining: quick wins in back-office efficiency and ESG excellence

Liam Gill   |   December 5, 2023

In the dynamic world of mining, technological advancements often take the limelight. The buzz around Artificial Intelligence (AI), drones, and the Internet of Things (IoT) fills the air at industry conferences and in the media. While these innovations are exciting, there's another less glamorous but incredibly effective avenue that mining companies can explore today – back-office process improvement.

In this article, we'll delve into why technology in the form of improved procurement and vendor management processes is the real quick win that mining projects need, alongside a focus on Environmental, Social, and Governance (ESG) initiatives.

You can also download this in PDF to read later

The mining challenge: cost and time overruns

Mining projects often face the challenge of cost and time overruns.

McKinsey reports that as many as 4 in 5 mining projects face delays and exceed budget estimates by an average of 43%.

EY's study of 192 global mining and metals projects worth more than $1 billion found that 64% ran over budget or schedule – or both – with the average cost overrun sitting at 39%.

In another survey: 

  • 60% of surveyed companies reported projects being behind schedule and over budget.
  • Enterprise-wide contractor spend is upward of $1 billion per year for 11% of companies.
  • Nearly 90% were using manual spreadsheets to track project metrics such as completion, productivity, budget, and timeliness.

If mining companies manage 100 or more contractors/vendors at their site, with each relationship spanning multiple agreements, projects etc., the complexity can quickly escalate.

This is where technology and strategic improvements in back-office operations can make a significant impact.

Give time back to things that matter

In a typical procurement life cycle, teams tend to spend more time on tactical activities despite the most value being found in strategic activities at the start and end (refer to diagram below). And why is that the case? Again, it’s the sheer volume of vendors and contractors to manage, inadequate tech coupled with pressure to keep things on track. It’s not surprising to hear and see staff spending the bulk of their time on things like vendor onboarding, issuing and following up on tender responses etc.

 procurement life cycle

Source: KPMG

With the right tools, we can confidently flip the paradigm and boost efficiency and effectiveness.

On the efficiency front, using dedicated vendor management and sourcing systems would speed things up. (We’ve also written about why you need purpose-built software over ERP here). 

However, if the current “technology” in use is spreadsheets or paper-based formats, the benefits in terms of cost savings would be dramatic.  

The table below lists some examples where cost savings and cost avoidance can be realised.

High level process

Ideal state

What it eliminates/minimises

Vendor onboarding

  • Fully digitised process
  • Vendors provide information through their own portal
  • Prequalification requirements are risk and category based to eliminate unnecessary effort
  • Requirements are distributed automatically to internal stakeholders for assessment (e.g. HSEQ).
  • Tightly emulates (and optimises) the desired business process
  • Can automatically re-qualify vendors as required
  • Administrative burden
  • Process bottlenecks
  • Task duplication


Vendor database and compliance

  • Houses a rich level of information on vendors
  • Detailed and intuitive vendor categorisation
  • Custom vendor tagging (e.g. Indigenous-owned, social enterprise, Modern Slavery risk)
  • Quick search and filtering capability
  • Vendor performance evaluations in platform
  • Vendor surveys to track various deliverables
  • Detailed audit trail and interaction history (RFQs received, status changes, performance evaluations etc.)
  • Automated alerts for expiring compliance work-flowed directly to the vendor to action
  • Administrative burden
  • Inaccurate, out-of-date information
  • Fraud/abuse
  • Liability for engaging non-compliant vendors

RFQ preparation

  • Guided RFQ builder to support simple or complex procurements
  • Build or import an in-platform detailed pricing schedule
  • Automatic vendor matching algorithm to ensure relevancy
  • Optionally tap into an open marketplace of industry specific vendors and subcontractors
  • Execute RFQ approval workflows (where applicable)
  • Administrative burden
  • Process bottlenecks
  • Task duplication
  • Maverick spend
  • Missed opportunities

RFQ tracking & evaluation

  • Set up and control access to projects
  • Vendor access and quote through their own portal (guided process)
  • Track progress and vendor status throughout the RFQ process
  • Centralise communication to and from vendors against the RFQ (e.g. technical or commercial RFIs or releasing addenda)
  • Automated reminders to unresponsive vendors
  • Detailed financial comparisons in-platform
  • Single or committee-based evaluations against weighted criteria
  • Pre-defined recommendation for award approval workflows
  • Notifications to unsuccessful vendors
  • Administrative burden
  • Process bottlenecks
  • Task duplication
  • Fraud/abuse
  • Suboptimal vendors being chosen
  • Unauthorised access


On the effectiveness front, the valuable time saved can now be spent on strategic tasks such as supply/demand planning, category management and vendor performance management. Technology not only enables teams to focus on more value-adding tasks like these, but also equips them to do the tasks better.

In other words, tech can help put relationship back into vendor relationship management. Another way to look at it is using the 5 layers of supplier/client relationships.

If you spend most of your time on the lower, more tactical layers, now it’s the time to lift the game and start extracting true value from the higher layers.

 vendor management layers

Source: Grosvenor

The table below shows some examples of the more strategic activities and how tech can enable them.



How tech can help

Contract bundling

Economies of Scale: Agreements with suppliers should span different operating units, maximising economies of scale and ensuring a more streamlined supply chain.

A single source of truth accessible by different teams that includes up-to-date information on vendors and contracts held will enable HQ to make informed decisions. The central team can then negotiate and set up preferred vendor lists with pre-defined rates for project teams to use.

Contract unbundling

Competition among suppliers can elevate industry standards, motivating them to deliver better results and win a higher share of the business. Also, breaking the scope may also create more opportunities for other suppliers, which can help meet ESG targets.

With time freed up from streamlined processes, teams can focus on reviewing spend and performance data and decide whether this is a good strategy. If yes, technology can then help streamline the RFx process as noted above.

Performance improvement

Regularly reviewing supplier performance and addressing issues promptly helps overcome challenges faster. This promotes learning and ensures maximum supplier performance.

By setting up performance evaluation systematically, miners can capture lessons learned and share the knowledge enterprise-wide or to those that matter. They can also review and update evaluation criteria as needed, e.g. due to new legislations, and roll it out consistently.

Partner management

By understanding their supply chain better, mining companies can negotiate from a position of strength. They can also nurture relationships with strategic suppliers, align incentives and collaborate on bigger challenges such as Net Zero targets.

A centralised database that captures all interactions with vendors can help miners get a comprehensive picture and perform necessary analysis. They can then tag vendors as strategic partners, request more documents and centralise all communications in-platform for transparency.


Embracing ESG excellence

In the realm of mining, environmental sustainability and social responsibility are paramount. In this year’s EY mining and metals business risks and opportunities survey data, ESG tops the list. Indeed, scrutiny from all stakeholder groups is increasing, particularly around ESG issues. Those that get it right enjoy benefits including improved access to capital, a healthier talent pipeline and stronger license to operate [LTO].

Capital has gained prominence in the rankings as the industry vies for investments and incentives to expedite the exploration and development of minerals and metals crucial to the energy transition. These efforts align with pressing climate change issues like Net Zero and decarbonisation.

top mining risks

Source: EY

So how does tech help with increased ESG-related procurement and reporting requirements?

Throughout the engagement lifecycle, there are multiple touchpoints, each representing an opportunity for digitisation. Below are some examples:


How tech can help


  • Send relevant ESG onboarding questionnaires based on vendor type or project type
  • Store documents and certificates with expiry date notifications
  • Ad-hoc information request due to legislative change or project-specific requirements (e.g. National Greenhouse and Energy Reporting (NGER))

RFx response & performance evaluation

  • Build in scoring templates containing ESG related criteria and weighting
  • Roll these out consistently enterprise-wide
  • Ensure ESG subject matter experts are involved in the evaluation process whilst not creating bottlenecks

Vendor segmentation

Easily identify vendors with certain attributes, e.g. Indigenous-owned, Carbon neutral etc. without having to go through piles of spreadsheets or emails


Export vendor and spend data to perform further analysis and reporting as part of reporting schemes such as GRI, TFCD etc.


You can also download this in PDF to read later

Governance, data and reporting

Governance is akin to a backbone that helps the whole operation run smoothly, yet it is also often overlooked because people assume “it’s just there” until an incident happens.

So, what can mining companies do to get on the front foot when it comes to governance? Firstly, some diagnostic questions:

  • Do you have checks and balances in place within your own organisation?
  • Do you have policies and procedures that govern the collection, processing and storage of data about clients, employees or suppliers?
  • In case of an incident, are you able to provide applicable records and information?

Then, you’d also need to ask yourself: Are you able to ensure all the above for the vendors in your supply chain?

Most likely, miners would have a central procurement team doing a range of tasks from supplier onboarding to tender issuing and contract management. Some may have evolved beyond the centralised model and adopted the hybrid model.

We’ve previously written about the rise of project-led centrally-enabled procurement. Now, whatever approach your organisation has, technology can serve as an enabler of strong governance. How? The table below lists some examples.


How tech can help


Roll out processes and procedures

Automated approval/evaluation workflows involving relevant stakeholders

Minimise fraud, maximise effectiveness, increase efficiency

Up-to-date centralised data on vendor compliance

Avoid penalty, cost/time overruns for engaging suboptimal vendors

Clearly tagging or flagging non-compliant or “need attention” vendors to formulate responses systematically

Run a competitive bidding process for works over a certain value

Defensible procurement decisions

Establish preferred supplier lists with pre-negotiated rates

Flexibility and speed for project teams to engage vendors

Ensure there are checks and balances

Access permission for certain areas

Minimise fraud/abuse

Automated approval routes

Minimise fraud

Aggregate, export and analyse spend data

Minimise maverick spend

Maintain records in case of an incident/audit

Audit trail of every interaction captured in one place

Provide evidence of procedural compliance when needed


Onto data and reporting, good governance practices ensure that data is managed effectively and used responsibly, while high quality data supports governance by providing the information needed to make informed decisions and monitor performance.



How tech can help

Data quality and accuracy

Accurate data is essential for making informed decisions, optimising the supply chain and avoiding costly mistakes.

  • Single source of truth for vendor data that is up-to-date and can be exported for reporting/analysis
  • Vendor self-service portal so the onus is on vendors to update their own information to ensure ongoing approved status

Data security

The mining industry deals with sensitive information related to clients, suppliers, pricing, and procurement contracts.

Enables policies and procedures for data collection, storage, use, and dissemination:

  • Access permission setup
  • Audit trail
  • ISO 27001 (or equivalent) certified tech platform can provide some reassurance


Closing remarks

In conclusion, while AI, drones, and IoT are revolutionising the mining industry, the often-overlooked back-office processes such as vendor management and procurement are where you can achieve quick wins and ensure cost-effective, sustainable, and ethical operations.

Moreover, the mining industry is experiencing a "war for talent." To attract and retain younger, more digitally savvy workers, mining companies need to embrace technology, streamline their operations, and create an environment that values innovation.

As shown in a recent survey by KPMG, it’s clear that mining companies are likely to invest in technology over the next 5 years to improve ESG performance and efficiency of operations. So, if you haven’t started, now is the time!

mining sentiments

Source: KPMG


Interested in seeing how Felix can help streamline processes for mining? Get in touch today
Liam Gill
Liam is an Enterprise Account Executive at Felix working closely with construction, utility and mining companies. Liam is always eager to promote how technology can help leverage relationships, drive collaboration and inform decision making.
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