MLG Case Study: Building Procurement Maturity

To bring structure and visibility to its vendor management, MLG implemented Felix in November 2024. At the forefront of this transformation is Tayla Corfield, who joined the business as its first Commercial Procurement Lead – a role created to lead the implementation and management of Felix and to centralise supply-chain procurement practices.

Crushing and Screening Services Photo by MLG

Challenges prior to Felix: Siloed systems, unstructured onboarding and risk exposure

Before implementing Felix, MLG faced a range of challenges in its supply-chain procurement and vendor management processes:

• Manual and fragmented vendor onboarding: Manual, paper-based onboarding process involving multiple rounds of printing, scanning, emailing and approvals. Email-heavy communication led to key stakeholders being dropped from conversations, and the manual nature led to delays and lack of visibility across teams.
  
  
• Siloed vendor management:  Sites operated independently, often onboarding duplicate vendors for similar scopes of work. There was limited communication between commercial and operational teams, and no centralised system to consolidate vendor information. With over 30 sites, individual project managers were accountable for managing vendors at their respective locations, which resulted in isolated vendor management practices and limited coordination between departments.  
  
  
• Compliance and risk exposure:  Without a centralised vendor management system, tracking insurance and compliance expiry dates proved difficult. Project managers and sites had limited visibility of vendor compliance requirements, which, in turn, made it challenging to ensure all vendors met necessary compliance standards. This potentially increased the risk of vendors operating with expired compliance, though efforts were made to address this challenge.
  
  
• Need for clearer ownership: The finance team were solely responsible for onboarding vendors, despite it not being their function, and onboarded vendors were added to their accounting system.
  
  
• Data and reporting gaps: There was an inability to extract meaningful vendor insights from the accounting system. No dashboards to track key vendor information, leaving teams uninformed during RFPs with limited ability to respond to questions confidently.  

“As we’ve grown so quickly, one of our biggest challenges has been bringing everything together – aligning our operations with commercial processes. Felix is helping us drive that maturity by giving us the visibility and structure we’ve been missing.” 

The solution: Centralising vendor management with Felix 

With Felix now embedded into MLG’s procurement function, the business has not only addressed its immediate operational pain points but also laid a strong foundation for scalable, compliant, and data-driven vendor management. As Tayla and the team continue to refine workflows and onboard remaining historical vendors, early results show significant improvement: 

• Streamlined onboarding and approval: What was once a long, manual onboarding process is now a digitised, trackable workflow – providing standardisation and a central oversight.
  
  
• A consolidated vendor database: Vendor records are no longer scattered or duplicated across sites. Felix now serves as the single source of truth for vendor capabilities and compliance.
  
  
• Improved compliance and reduced risk: Insurance and compliance documents are now tracked in Felix, with automated alerts for expiries. Legacy risks are being mitigated through structured re-verification.
  
  
• Reporting for strategic insight: Custom Power BI dashboards built on Felix data allow MLG to track overarching vendor status, vendors invited vs approved, compliance reporting, spend against categories, and more. This enables quick insights for executive and board reporting, and enables better responses to RFPs, particularly on risk exposure, ESG alignment, and Indigenous procurement.

Bulk Haulage Services Photo by MLG

Guiding principles for success

Tayla’s advice is clear: invest in the right systems, but also in the people and processes that support them. Her work at MLG demonstrates how supply-chain procurement transformation can evolve – with the right tools and leadership.

“You need a clear plan, executive support, and someone to own the tool. Felix alone won’t fix your problems – but it gives you the structure to solve them.”

 Kalgoorlie Team Photo at MLG